RECEIVING YOUR ORDER
When you receive your order, please follow these guidelines:
Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Bob Kohler Magic within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards if applicable until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.
Keep your Invoice with your important records.
Bob Kohler Magic will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
Any packages that are refused or unclaimed in Customs and are returned to our warehouse will be charged a 35% restocking fee and the original shipping charges will not be refunded.
Bob Kohler Magic carries only quality manufactured products and training materials. No product can be returned or exchanged without prior written consent from our parent company, Bob Kohler Productions.
To return an item you must contact us by e-mail at: firstname.lastname@example.org for prior approval and obtain an RMA number. All merchandise purchased from Bob Kohler Magic is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards.
Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Bob Kohler Magic is not responsible for lost or damaged packages. Refunds are for the price of the product ONLY! Shipping charges, customs fees, shipping insurance etc. are not refundable. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA#
No Refunds or Exchanges Will Be Made After 14 Days. All returns must be pre-approved.
If any of the above conditions are not met, Bob Kohler Magic reserves the right either to refuse the return or to charge a restock fee of not less than 15%.