Receiving Your Order

Shipping is usually handled by USPS. Most orders are shipped Priority Mail. In the USA delivery times are generally 2-3 business days. 

International Orders take from 10-14 business days. Customs must clear your package which can add additional time. VAT Tax and any additional Customs or Agent fees must be paid for by the purchaser.

If you receive a damaged package make sure to show the damage to the delivery person if possible. Always take detailed pictures to back up your claim. Let us know as soon as possible. 

Insurance claims can take time. Bob Kohler Magic will handle insurance claims in the USA and in the case of international orders we will handle insurance claims up to the point the package passes Customs. Damage caused by other carriers in your country are to be handled by the purchaser.